Document Signing Flow

1. Initial Negotiation:
   • Sign a NDA to protect any confidential information exchanged.
   • Sign Master Service Agreements (MSA) to establish the general terms of the relationship.
2. Project Start:
   • Sign the Statement of Work (SOW) detailing the specific project.
   • If necessary, sign the Acuerdo de Nivel de Servicio (SLA) to define service levels.
   • Sign the project start document.
3. During the project:
   • Sign any Change Order if there are modifications to the scope, schedule or costs.
   • Sign Milestone Completion Certificate (if applicable)
4. At the end of the project
   • Sign of the Completion Certificate

Additional Information

1. Master Service Agreement (MSA)
   Purpose:
   • Establishes the general terms and conditions of the business relationship between the provider and the client.
   • Covers aspects such as intellectual property, confidentiality, responsibilities, fees and payments, limitation of liability, and dispute resolution.
   When to Sign:
   • At the beginning of the relationship with the client, before starting any specific project.
2. Statement of Work (SOW)
   Purpose:
   • Details the specific terms of the project, including the scope of work, deliverables, schedule, milestones, pricing, and any special requirements.
   When to Sign:
   • Each time a new project is initiated under the MSA framework. The SOW is an annex to the MSA that focuses on the specifics of the current project.
3. Non-Disclosure Agreement (NDA)
   Purpose:
   • Protects confidential information exchanged between the parties during negotiations and project development.
   When to Sign:
   • Before sharing any confidential information, ideally at the start of negotiations or together with the MSA.
4. Change Order (if applicable)
   Purpose:
   • Documents any changes to the project’s scope, schedule, or costs after the initial SOW has been signed.
   When to Sign:
   • Whenever there is a significant modification to the project that affects the original terms of the SOW.
5. Service Level Agreement (SLA) (if applicable)
   Purpose:
   • Defines the expected service levels, such as response times, availability, and other performance metrics.
   When to Sign:
   • Along with the SOW, if the project includes ongoing services that require specifying service levels.

Basis of Our Rates

At Coders On LLC, our rates are designed to reflect the direct and indirect costs necessary to offer high quality, value-added services to our clients. Below are the main components on which our rates are based:

• Use of Technological Resources: Fees include the use of essential resources such as servers, networks, cloud storage and specialized software necessary for the development and delivery of our services.
• Payment to Highly Trained Professionals: We fairly compensate our developers and technical professionals for their expertise and contribution to the success of each project. This ensures that we can maintain a highly competent and committed team.
• Security and Compliance Infrastructure: We incorporate costs related to computer security, such as firewalls, antivirus software and regulatory compliance measures, to protect the integrity and confidentiality of customer data.
• Technical Support and Maintenance: Fees cover ongoing technical support and maintenance necessary to ensure optimal functionality and constant availability of our services.
• General Operating Expenses: Administrative costs such as taxes, insurance and other general operating expenses are not directly included in our rates, but are absorbed by Coders On LLC to ensure efficient operation and comply with local regulations.
• Project Complexity: Rates may vary depending on the complexity of the project. Factors such as the number of integrations required, the sophistication of the design, the scalability of the system, as well as the need to hold constant meetings with the client can influence the final cost.
• Time frames: Delivery times can also affect rates. Projects that require urgent deliveries or have a tight schedule may involve additional costs due to the allocation of additional resources or prioritization of tasks.
• Exclusions: Expenses related to activities such as marketing and sales, training and professional development, research and development, or strategic collaborations are not included in our rates. These additional costs are financed internally to improve our capacity and competitiveness in the market.